kg998 Privacy Policy — Your Information Is Our Responsibility
We treat your personal information with the utmost importance. Read this policy for full details on how kg998 collects, stores, and protects your information.
Introduction and Scope
Welcome to kg998. This privacy policy ("Policy") describes how we, kg998 ("Platform", "we", or "us"), collect, use, store, disclose, and protect your personal information ("Information"). This policy applies to our website kg998.cam, our mobile application, and all services we provide.
By using our platform, you agree to the terms described in this privacy policy. If you do not agree with any part of this policy, please stop using our services or contact us.
kg998 is an online entertainment platform operated for users in Bangladesh. We believe your privacy is a fundamental right, and we are committed to protecting that right. We keep all your information secure through SSL encryption and modern security technology.
This policy has been prepared in Bengali so that users in Bangladesh can easily understand it. This policy applies to anyone who is over 18 years of age and eligible to use kg998's services.
What Information We Collect
kg998 collects the following types of information to provide its services. The purpose and necessity of each piece of information is explained in detail below.
Registration Information
We collect the name, email address, date of birth, and contact information you provide when creating an account. This information is necessary to verify your identity and manage your account securely.
Financial Transaction Information
Records of deposits and withdrawals made through bKash, Nagad, Rocket, and Upay are stored. Full bank account or payment card details are not stored on our servers.
Gaming Activity Information
Your play history, bet records, win/loss information, and session duration are recorded. This helps ensure responsible gaming and improve your experience.
Technical Information
IP address, browser type, device details, operating system, and access time are collected automatically. This information is used to ensure the security and performance of the platform.
Support Communications
Information you provide when contacting us via live chat or email is stored. This is used to resolve your issues and improve service quality.
Cookie and Tracking Information
Our platform uses cookies to remember your preferences and manage sessions. Cookies can be disabled, but this may limit some services.
How Your Information Is Used
kg998 uses the information it collects only for legitimate purposes. The main reasons for our use of information are listed below:
Service Delivery and Operations
We use your information to create your account, process logins, complete financial transactions, and ensure gaming services. This information is essential for verifying transactions through bKash, Nagad, Rocket, or Upay.
Identity Verification and Fraud Prevention
We verify information to ensure the security of your account and to prevent unauthorized access or financial fraud. Identity confirmation is carried out as part of the KYC (Know Your Customer) process.
Platform Improvement
We improve the quality of our services by analyzing user behavior. Which games are most popular, which issues come up repeatedly — kg998 is continuously improving based on this information.
Responsible Gaming
By monitoring your gaming activity, we ensure that no one is at risk of excessive play. Where needed, we offer guidance on setting limits or taking breaks.
Communication and Support
We use your contact information to send important account messages, transaction confirmations, and support services. With your consent, promotional messages may also be sent, which you can opt out of at any time.
Legal Compliance
We retain information to comply with relevant laws and regulations, maintain records of financial transactions, and respond to lawful requests from authorities.
Sharing Information with Third Parties
kg998 never sells or rents your personal information. However, limited information may be shared in the following circumstances for service operations:
Payment Processors
Information necessary to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment service providers. This information is used solely for transaction verification and fraud prevention.
Technology Service Providers
Game software developers (Pragmatic Play, Spribe, JILI, etc.), cloud server providers, and cybersecurity service providers may receive limited information to deliver their services. All of them are bound by confidentiality agreements.
Law Enforcement Agencies
We may be required to disclose information to authorities for legal requirements such as valid court orders, government directives, or money laundering investigations.
Business Transfers
In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owner. We will notify you before such a change and ensure the same level of protection as described in this policy.
Data Protection and Security Measures
kg998 adopts industry-leading security measures to protect your information. Our security framework operates at the following levels:
Encryption Technology
Our platform uses 256-bit SSL encryption. This means all information exchanged between you and our servers is fully encrypted. You can confirm this by looking for "https" and the padlock icon in your browser's address bar.
Access Controls
Only authorized staff can access your information. Each staff member's access is limited to what their role requires, and all access is logged.
Regular Security Testing
Regular penetration testing and security audits are conducted by third-party experts. Any vulnerabilities identified are corrected promptly.
Two-Factor Verification
We provide Two-Factor Authentication (2FA) for maximum account security. By enabling it, you can protect your account from unauthorized access.
Data Retention Policy
We retain your information only for as long as necessary. After an account is closed, financial records are kept for a defined period as required by regulatory requirements and then securely deleted.
Your Rights and Controls
As a kg998 user, you have the following rights over your own information. Contact our support team to exercise these rights.
Right to Access
You have the right to know what information we have collected about you and to receive a copy of that information.
Right to Rectification
If any of your stored information is incorrect, you can request that it be corrected or updated.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted. Some information may need to be retained due to legal obligations.
Right to Object to Processing
You can object to the use of your information for marketing purposes and opt out of marketing communications at any time.
Right to Data Portability
You can request your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be temporarily restricted.
Cookie Policy
Cookies are small text files stored in your browser. kg998 uses cookies for various purposes:
Essential Cookies
These cookies are necessary for the platform to operate. They are used to maintain your login session, perform security checks, and complete financial transactions. These cookies cannot be disabled, as the platform will not function properly without them.
Functional Cookies
These cookies are used to remember your preferred language, game settings, and display options. If disabled, you will need to reset your preferences each time you visit the site.
Analytics Cookies
We collect anonymous statistics about the use of our platform. Which pages are visited most, where users encounter problems — this information helps us improve our services.
Cookie Management
You can manage cookies from your browser settings. Most browsers have options to view, delete, and block new cookies. Keep in mind, however, that disabling essential cookies will prevent access to many features of our platform.
Protection of Minors
kg998 strictly provides services only to those aged 21 and above. We do not collect any information from minors and do not allow them to create accounts.
Age verification at registration is a mandatory process. If a user is found to have registered under the age of 21, their account will be immediately closed and all their information will be securely deleted.
If you become aware that a minor is using our platform, please let us know at [email protected].
Policy Changes and Updates
kg998 may update this privacy policy from time to time. If any significant changes are made to the policy, we will:
- Send a notice to your registered email address
- Display a notification when you log in to the platform
- Update the "Last Updated" date at the top of this page
- Obtain your consent to the new terms where required
Continuing to use the platform after changes are made will be considered your agreement to the updated policy. We recommend visiting this page regularly.
If you have any questions or concerns about any part of this policy, please let us know before the changes take effect. We are always ready to listen to and address your concerns.
Have a Question About Privacy?
If you have any questions about the protection of your information, ask us in Bengali through our 24/7 live chat. Our support team is always here for you.
[email protected] | 24/7 Live Chat